Manufacturer: Westlake Financial Category: Loans Clear all filters (16 of 16 reviews match)
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I talked to a man named James at the car lot KMC Wholesale Auto of Norman OK he Guaranteed me that he would send me home in a nice affordable family truck I saw a 2004 4 door Chevy Silverado 2wd automatic listed for 7500 that was out of my range I specifically told...
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Anonymous
Anonymous

HERE'S HOW DUMB A COMPLAINT THIS IS!!!At the close of the deal, YOU were given a contract to sign. Anybody with half a brain READS the contract BEFORE they sign the contract!...

Anonymous
Anonymous

Westlake comment is a copy paste comment in every comment they make. Maybe you should actually better your customer service.

1.0
Product
Westlake Financial Auto Loan
I didn't like
  • Whole experiance
#1038331
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I took this loan to improve my credit rating.I could have just waited and paid cash for the car, but the saleswoman at the dealer said after a few payments I should see a significant increase in my score. Well, this "lender" does not bother to report to the credit...
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Anonymous
Anonymous

Westlake reported my loan after 11 months! My car was totalled and they cashed the insurance check but refused to honor my gap insurance. They have never updated the balance...

Anonymous
Anonymous

Westlake financial did contact me and assured that they will be reporting to the bureaus. I will update if this indeed does happen.

Product
Westlake Financial Auto Loan
#971212
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We had gone to the bank on Tuesday, 11/15/16 and told nothing had come through from Westlake Financial. Your company is running a scam and taking advantage of people. I have been lied to numerous times. Oh, and when I called Wednesday the Riza I had talked to did not...
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Anonymous
Anonymous

I'm going through the same thing ,I have contacted the owner and carmax but they think because your not a billionaire they can lie and steal.Unlike other people making idle th...

Anonymous
Anonymous

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
Product
Westlake Financial Auto Loan
I didn't like
  • Lies lies lies
  • Rude
  • Did not provide service offered
#956930
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Westlake Financial Auto Loan Review from Fredericksburg, Virginia
Westlake Financial Auto Loan Review from Fredericksburg, Virginia
Westlake Financial Auto Loan Review from Fredericksburg, Virginia
Westlake Financial Auto Loan Review from Fredericksburg, Virginia
00 MORE THAN OWED! I then called in the confirmation to Westlake Financial and Faxed documents. I did as inwas told by the agen and waited 2 hours and called tonsee if my release on my vehicle was done so i could secure MY VEHICLE and imagine my surprise to be told by...
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

Anonymous
Anonymous

Well guess what Einstein...it was YOU who caused the repo by not making your payments. It was YOU who caused all the additional work. You can cry, whine, wail and stomp your...

1.9
Product
Westlake Financial Auto Loan
#944718
Reply to reviews
ONLY WANTED TO BORROW $2,000.00 THE LOAN REPRESENTATIVE TRIED TO STEER ME INTO BORROWING $2,510 AT 108% APR.IT SOUNDED A LITTLE DECEITFUL TO ME. I TOLD HER THAT THIS CALL IS BEING RECORDED AND SHE CONSENTED. THEN FURTHER STATED THAT THE STATE OF CALIFORNIA BY LAW...
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

Product
Westlake Financial Auto Loan
#930150
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After only being less than a month behind on my truck payment and having a loan with them for two years.My truck just got repoed in the middle of the night. So instead of my 257 x 2 payment I would have made. I now owe over $1,300 plus I can't get my truck for another...
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Anonymous
Anonymous

Oh poor baby. Guess what? YOU caused the repo by YOU not making payment on time. Of course, in very typical, sorry deadbeat fashion, it's all their fault...right???

WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
Product
Westlake Financial Auto Loan
#926438
Reply to reviews
I was told my car pay off was August of 2016...I paid my last payment in August of 2016.... I never received my title.... I received a call from Westlake in September of 2017 saying I owed a charge off $2,000. When I asked how was that possible they told me from...
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Anonymous
Anonymous

I currently have this same issue, I admit I have been late making my payments but when I call in my payment I will add the late fee to my payment and they never apply it. I st...

Anonymous
Anonymous

When you make late payments, you run up extra interest for them in addition to late fees. Its all standard with every auto loan.

Product
Westlake Financial Auto Loan
I didn't like
  • Unwilling to help customers
  • Lies lies lies
  • Customer service and billing practices
#921470
Reply to reviews
DO NOT USE WESTLAKE FINANCIAL EVER !!!!!!!!!! This is the worse company you could run into !!! They sent me letter stating my car was paid off I sent that to my gap insurance as proof and a statement showing I had a 0 balance. Then a few weeks later sends me a...
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Anonymous
Anonymous

Every time you call??? Why are you calling? Let me guess...you are repeatedly late and you want them to "help" you, right? Guess what? All the times you've been late, you ...

WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
Product
Westlake Financial Auto Loan
#914709
Reply to reviews
westlake financial staff have refused to take payments BY ANY MEANS...My mom gave them a check over the phone for the truck payment. From that day forward every day my mom said Donna the check has not cleared the bank and west lake never took the money from the bank....
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

Product
Westlake Financial Auto Loan
Reply to reviews
So I had ACH payments set up and they weren't coming out automatically. I didn't know June's payment didn't come out. My payment is due on the 16th of each month. July 1st they came and repoed my car. Then shipped it to Flint for auction. Now here the 1st fell on a...
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WestlakeCustomerService
WestlakeCustomerService

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

1.0
Product
Westlake Financial Auto Loan
#880347
Reply to reviews