Westlake Financial Auto Loan Reviews

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(5 reviews)
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Westlake Financial Auto Loan Review from Fredericksburg, Virginia
Westlake Financial Auto Loan Review from Fredericksburg, Virginia
Westlake Financial Auto Loan Review from Fredericksburg, Virginia
Westlake Financial Auto Loan Review from Fredericksburg, Virginia
00 MORE THAN OWED! I then called in the confirmation to Westlake Financial and Faxed documents. I did as inwas told by the agen and waited 2 hours and called tonsee if my release on my vehicle was done so i could secure MY VEHICLE and imagine my surprise to be told by the agent that it can take 24-48 HOURS to release the vehicle. WHAT!!!! ARE YOU KIDDING ME!!! Even better the customer has to keep calling and calling to see of the vehicle has...
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WestlakeCustomerService

WestlakeCustomerService Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

Anonymous

Anonymous Well guess what Einstein...it was YOU who caused the repo by not making your payments. It was YOU who caused all the additional work. You can cry, whine, wail and stomp your...

ONLY WANTED TO BORROW $2,000.00 THE LOAN REPRESENTATIVE TRIED TO STEER ME INTO BORROWING $2,510 AT 108% APR.IT SOUNDED A LITTLE DECEITFUL TO ME. I TOLD HER THAT THIS CALL IS BEING RECORDED AND SHE CONSENTED. THEN FURTHER STATED THAT THE STATE OF CALIFORNIA BY LAW REQUIRES THAT IT IS MANDATORY THAT ALL TITLE LOANS START AT A MINIMUM OF $2,610. SO THE OPTION OF GETTING ANYTHING LOWER IS NOT AN OPTION. SHE FURTHER ASSURED ME THAT I CAN CHECK GOOGLE...
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WestlakeCustomerService

WestlakeCustomerService Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

After only being less than a month behind on my truck payment and having a loan with them for two years.My truck just got repoed in the middle of the night. So instead of my 257 x 2 payment I would have made. I now owe over $1,300 plus I can't get my truck for another 24-48 hours after paying all this money. I have never in my life heard of a company repoing a vehicle for one late payment. They do it for the money. They do not care about their...
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WestlakeCustomerService

WestlakeCustomerService Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

I was told my car pay off was August of 2016...I paid my last payment in August of 2016.... I never received my title.... I received a call from Westlake in September of 2017 saying I owed a charge off $2,000. When I asked how was that possible they told me from deferred payments and late fees....I thought my late fees were tacked on to my next months payment!!!.. Who wait til the end to charge you late fees???..... Why was I contacted a year...
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Anonymous

Anonymous I currently have this same issue, I admit I have been late making my payments but when I call in my payment I will add the late fee to my payment and they never apply it. I st...

Anonymous

Anonymous When you make late payments, you run up extra interest for them in addition to late fees. Its all standard with every auto loan.

I didn't like
  • Customer service and billing practices
  • Lies lies lies
  • Unwilling to help customers
#921470
DO NOT USE WESTLAKE FINANCIAL EVER !!!!!!!!!! This is the worse company you could run into !!! They sent me letter stating my car was paid off I sent that to my gap insurance as proof and a statement showing I had a 0 balance. Then a few weeks later sends me a statement stating that I owe 2k ! WTF so this Put my gap insurance picking up anything behind ! They decided to charge me late fees when it their Fault they're late! Someone named rosey...
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Anonymous

Anonymous Every time you call??? Why are you calling? Let me guess...you are repeatedly late and you want them to "help" you, right? Guess what? All the times you've been late, you ...

WestlakeCustomerService

WestlakeCustomerService Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

westlake financial staff have refused to take payments BY ANY MEANS...My mom gave them a check over the phone for the truck payment. From that day forward every day my mom said Donna the check has not cleared the bank and west lake never took the money from the bank. after a week of my mom telling me daily. I got a notice saying westlake was charging me 25 dollars for an innsificent fund in the bank. i called west lake and staff said the check...
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WestlakeCustomerService

WestlakeCustomerService Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

So I had ACH payments set up and they weren't coming out automatically. I didn't know June's payment didn't come out. My payment is due on the 16th of each month. July 1st they came and repoed my car. Then shipped it to Flint for auction. Now here the 1st fell on a Friday. They're not open on the weekend and Monday was the holiday. So if they give you 3 business days to make a payment before it goes up in auction why was it in Flint Wednesday...
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WestlakeCustomerService

WestlakeCustomerService Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

Ive been with westlake since Feb 2014 my vehicle paid off is July 2016 and never once had a bad experience with them, with the assistance of my personal bank who handles my westlake account made it easier with automatically withdrawal each month I don't even worry about it, I have proof of every single payment that went out with my monthly bank statements . Westlake hasn't called me or harassment only had great experience with them when...
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WestlakeCustomerService

WestlakeCustomerService Thank you for sharing your positive feedback with Westlake Financial Services. We value all of our customer’s feedback. We are glad we were able to help you and provide you wi...

This finance company has got to have the WORST customer service I have ever experience in m life and I am older than dirt! My spouse financed a vehicle with them before we were married and had to use Westlake Financial due to lack of sufficient credit and it was a two and a half year nightmare with them. The Interest alone was the highest that the law allows, the phone agents are "GHE-TOW!" Dozens of hidden charges, a "Balloon" payment that was...
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WestlakeCustomerService

WestlakeCustomerService Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

I had bought a truck from Westlake Financial I got behind two payment I made two payments then they told me I had to come up with 10 references I had already gave them reference when I parked the car so once I paid the payment they had me under the impression I was going to get my car back they had sold the car I never received the car they took my money now everytime I go to try to get a new car or a used car that pops up I do not think that is...
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WCCCustomerService

WCCCustomerService Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with o...

Anonymous

Anonymous Bull! Typical whining of a serial deadbeat with 10000+ excuses and reasons why it's all the lender's fault. It was YOU who failed to make your payments this causing them to ...