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I was told my car pay off was August of 2016... I paid my last payment in August of 2016....

I never received my title.... I received a call from Westlake in September of 2017 saying I owed a charge off $2,000. When I asked how was that possible they told me from deferred payments and late fees....I thought my late fees were tacked on to my next months payment!!!.. Who wait til the end to charge you late fees???.....

Why was I contacted a year later for this?.. I asked them for a letter in writing. They sent it. On the letter it said I could call to make suitable arrangements...

When I tried to do so, I was told that I had to pay the balance in full.....

So now I'm getting contradicting information... This is ridiculous...I'm looking into contacting an attorney

Reason of review: Problems with payment.

Westlake Financial Services Cons: Customer service and billing practices, Lies lies lies, Unwilling to help customers.

Location: Markham, Illinois

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Guest

ON JULY 04 2020 I PAID OFF MY VEHICLE I NEVER RECEIVE MY TITLE, I CALL WEST LAKE 20 TIME TO REQUEST A NEW TITLE AND THEY TOLD WAIT 20 DAY , 3 MONTH PASS AND EVERYTIME I CALL THEY GIVE ME DIFERENT INFO . THE SUPERVISOR LAST SANTILIANIS WAS SO UNPROFESSIONAL THIS IS THE WORSE COMPANY EVER . ATT FRANCELIS PECORA

Guest

I made all my payments on time and paid my vehicle off in April and was told that I would get the title in the mail in 7-10 business days. It is now June and still no title!!!

I have called them 4 different times today trying to find out what it going on and the issue is still unresolved!! They are giving me the run around and the representative says they are going to put me on a brief hold while they check with title support, at which time I always get hung up on. This is unacceptable!!

I was given a phone number to call for title support which then says that you need your VIN number and a credit card. This is a total SCAM and bad business!!!!

Guest

I was sent a letter stating that if I gave up a paid off amount they would consider my account paid I called and made the payment 3 months later I am getting a letter stating I still owe the money and I have another payoff letter I'm now going for legal action.

Guest

I currently have this same issue, I admit I have been late making my payments but when I call in my payment I will add the late fee to my payment and they never apply it. I still have a late fee.

they do this to keep your payment from going to the principal and the majority of the money goes to the interest. More money for them!

Guest

When you make late payments, you run up extra interest for them in addition to late fees. Its all standard with every auto loan.

Kaeleigh Otw

Thank you for sharing your feedback with Westlake Financial Services. We take all of our customersโ€™ concerns seriously.

We apologize for the negative experience you had with our company.

We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-****.

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