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1.3 Based on 54 reviews
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I dare any of you so called customer services representative to reply to my review ,first unlike many of these victims I don't have a carnal mindset .I have watched many greedy companies on American Greed and like them this company will fall .Not only have I contacted every news outlet ,the Alabama attorney general,and the Massachusetts attorney general who's suing you .No I don't pay late because a car note is due monthly not every 15 days .Mr... Read more

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I have called westlakes compliance specialist Sheryl Salsigiver 4 times and still no call back. I would like to know were my refund is was told i would have in 21 days it is now 30days and still nothing. I keep getting the run around. #9776941 It would be nice to here from someone!!!!!!!!! 573-228-0320. 1 ANGRY CUST. I will never do any bissness with this company again or would refer anyone. Someone needs to contact me with some inform... Read more

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I bought my car in March 2016. Since September 2016 I have had nothing but problems with my payments. My older son has been making the payments from his checking account which is free. I enter the information but the payment is never processed. Always a number missing, yet I double check the entry and I call Westlake and they check the entry - always correct, yet the payment is still not processed and I end up with late fees and insufficient... Read more

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I have never in my life dealt with such ***. PLEASE take not of all these reviews and do not go with these criminals. I will be posting on each site about these low life deadbeats. If only I had looked this company up before trying to do business with them...All the horrid reviews, class action lawsuit, the way they conduct business....I can't wait until we speak to our lawyer. They have messed with the wrong person here. We make $8000+ a... Read more

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CUSTOMER SERVICE IS TERRIBLE! I HAVE A SIMPLE REQUEST WHICH IS TO PROVIDE MY TITLE NUMBER IN ORDER FOR ME TO REQUEST FOR MY REGISTRATION THAT I LOST. THEY WON'T GIVE IT TO ME!! THEY SAID I MUST GO TO MVA AND THEY CAN TALK TO MVA INSTEAD. WHY WOULD I DO THAT IF I CAN PRINT A COPY ONLINE? ALL I NEED IS THE TITLE NUMBER AND VIN (which i have). IF YOU SPEAK TO AGENTS FROM THE PHILIPPINES, TRY TO REQUEST FOR AN AMERICAN AGENT. Read more

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Westlake Financial Auto Loan Review from Fredericksburg, Virginia
1 of 4

My van was repossessed over 468.00 on 10/26/16 while i was on the phone with Westlake trying to make a payment. The repo driver hooked the vehicle so the agent said at that point there was nothing he could do i would now have to pay $1448.98. I chose to record the conversation so there were no discrepancy as thats a whole lot of money.. I was told i would need to pay the full amount at Western Union or Money Gram as they cant process a credit... Read more

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They repoed my car 52 days late. The balance was under $400 and I was paying them $500 the next week. Ok i get it, late is late BUT I paid the amount they told plus provided documentation and they are still holding my car. They say system updates. I'm a single mom i missed 2 days of pay and getting written because they have my money and my car. I don't think this is kegal Read more

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It's funny how people try posting positive responses when it's clear! Westlake Financial gets flooded with negative reviews all over the Internet. Companies don't make deals and pay out way more than they were stealing if they aren't guilty. In my case, every single payment for nearly two years was on time with no issues during that period. Then all of a sudden WF's true colors surface, they withdrew directly from my employer $280 more than due.... Read more

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ONLY WANTED TO BORROW $2,000.00 THE LOAN REPRESENTATIVE TRIED TO STEER ME INTO BORROWING $2,510 AT 108% APR. IT SOUNDED A LITTLE DECEITFUL TO ME. I TOLD HER THAT THIS CALL IS BEING RECORDED AND SHE CONSENTED. THEN FURTHER STATED THAT THE STATE OF CALIFORNIA BY LAW REQUIRES THAT IT IS MANDATORY THAT ALL TITLE LOANS START AT A MINIMUM OF $2,610. SO THE OPTION OF GETTING ANYTHING LOWER IS NOT AN OPTION. SHE FURTHER ASSURED ME THAT I CAN CHECK... Read more

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After only being less than a month behind on my truck payment and having a loan with them for two years. My truck just got repoed in the middle of the night. So instead of my 257 x 2 payment I would have made. I now owe over $1,300 plus I can't get my truck for another 24-48 hours after paying all this money. I have never in my life heard of a company repoing a vehicle for one late payment. They do it for the money. They do not care about their... Read more

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