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    • Employees have lack of knowledge 3
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    • Unwilling to help customers 2

I had bought a truck from Westlake Financial I got behind two payment I made two payments then they told me I had to come up with 10 references I had already gave them reference when I parked the car so once I paid the payment they had me under the impression I was going to get my car back they had sold the car I never received the car they took my money now everytime I go to try to get a new car or a used car that pops up I do not think that is... Read more

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I make my payments every month on time exsped last month witch I fell behind. They repoed my car I made the payment of 1,268.25 an now I'm getting a run a round they wont release my car I don't get !!! Read more

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By tax time in 2017 I will be paying my remaining balance and will close my account with Westlake Financial. This is the worst, I mean worst auto loan company out there. I myself have worked in customer service and these people do not care. I have tried talking to managers and they seem to be on the same level as their customer service associates. I've been having issues with Westlake Financial ever since December of 2015. I recently called to... Read more

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I bought a car from Zams auto and 3 days after I received car engine light came on, car was smoking and noise rattling. Called dealer he said he can't do nothing, contacted west lake rude could not help. Took to bmw repair shop, quote was $8000 for repair , the sales price was 8900. Had oil changed. Still problem, tried to work with dealer and contact west lake they said can't help me. Took to another repair shop $7000 repair and on and on, he... Read more

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I had purchase a nissian maxima 4 years ago and i got into an accident 6 months after i got the car.and westlake financial said i didnt have to pay my insurance or da car since I cant use it. I took there advice didnt pay and now am in debt $2000 and what not.they started to harass me calling me day night morning no matter what time. I had received a settlement letter about westlake financial settlement but i lost that paper now i... Read more

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2012 Dodge Ram Repo because payment behind, was'nt even served Read more

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Worst company to work with. They don't help you even if you want to pay off your balance. Read more

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I'm so dissapointed, I spoke to a customer Service rep. Who was very rude. I wanted to know why i couldn't make a payment. She stated that the state of MA. Are All UNDER INVESTIGATION when i asked why? She couldn't tell me why and that i should RECEIVE a letter by the state. I didn't understand why not the bank itself send a letter to inform their customers of what's going on! Spoke to customer service another rude person, i asked to speak to... Read more

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I have bought a truck using them as a finance company I have made 2 payments with money orders sent certified mail they signed for them and cashed the money order both times now they claim they lost the money Read more

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To me it seems like these folks have no idea what the are doing. This is a direct reflection on ownership and management. The state of California really should investigate to see if this business is being run with integrity. Find a different lender and save yourself the hassle it might be a good idea Read more

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