WestLake Financial Complaints and Reviews

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WestLake Financial
Main address: 4751 WILSHIRE BLVD 90010-3827 Los Angeles CA
1(888) 739-9192, ,
  • 286+3 mobile complaints
  • $290K claimed losses
  • $1K average
  • Show More
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  • 16 hours ago
  • Auto Financing
  • Payment Issues
  • 1
  • 1
  • 16

What a bunch of morons. I have been hung up on, given different information from every person who calls and they call me 3-4 times per day. They call me a liar, threaten me with a repossession even though my payment was made. It is not my fault you did not apply the payment. I have receipt of payment and all other supporting documents showing I clearly made my payment last month, just like... Read more

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  • 1 day ago
  • Auto Financing
  • Baltimore, Maryland
  • Car Repossession
  • 1
  • 1

This company took over my loan repoed my vehicle after 3 days late. Drive two hours got my car back. At times I wish I had just bought another car and sacked up the repo. This company is the worst to deal with and each individual you speak with says they are reading something completely different on their screen. Read more

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  • 2 days ago
  • Auto Financing
  • Late Payment
  • 1
  • 1
  • 2

Only a couple of days late on my payment...like seriously a week and I am receiving threatening phone calls saying my car is up for repossession...FOR ONLY A WEEK ??? The customer service representative was extremely rude and refused to let me even finish a sentence ! I will not be doing business with this company ever again nor will I refer them to anyone else! Read more

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  • Sep 25
  • Auto Financing
  • Auto Payments
  • 2
  • 2
  • 71

Westlake took over the financing of my husband car and became a living nightmare. a bunch of illiterate agents who are nasty, and rude, one question can generate 10 different answers from each agent. they call all day 7 days a week even if you are one day late with your payments and then begin threatning you. there is a lack of communication among the agent, even when you have made your payment,... Read more

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  • Sep 22
  • Auto Financing
  • Poor Customer Treatment
  • 1
  • 1
  • 29

I have never been treated so poorly. the people there are rude and condescending. I have been threatened with lawsuits and huge fines. I will not ever come back to do business with this company nor will I refer them to anyone.you say they help people who can't secure a regular loan so that we can build our credit......guess you do it by shaming embarrassing and harassing people Read more

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  • Sep 17
  • Auto Financing
  • Augusta, Georgia
  • Horrible Customer Service
  • 1
  • 1
  • 23

I do understand that this company has horrible customer service and are very rude, but who is going to do something about it. They are very rude. After im done with this company I will never do business with them again. Read more

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  • Sep 12
  • Auto Financing
  • Atlanta, Georgia
  • American Express
  • 1
  • 1
  • 65

Hands down the WORST financing company ever! When I called to make my payment I was told they did not accept American Express, even though I was told prior that they accepted every major credit and debit card. Then they informed me I would have to pay a $50.00 late fee (since this was at 7:45pm and I it would take up to a half hour for money to load on a prepaid visa, so it would have to be paid... Read more

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  • Aug 22
  • Auto Financing
  • Auto Insurance
  • 6
  • 6
  • 108

Wow reading all these have me deeply concerned. I just purchased a car from the dealer and have not recieved a payment booklet yet . I called about the booklet and cannot get a straight answer I was told that its on its way then I was told that they are waiting for verification this I very scary ! I have put this car on my insurance and dont even know if its mine leave me wondering if I should... Read more

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  • Aug 22
  • Finances
  • Rude Service
  • 2
  • 2
  • 131

This company showed up at my mom's door like they're the FBI investigating a crime. (Illegal) They call & harass all of my friends & family 7 days a week 24/7. They told me my loan has been charged off , so AGAIN WHY ARE YOU STILL HARRASSING ME ? I tried making 3payments to satisfy it,but they refused payment & wanted 4. They had a towing company calling me which also harrassed me.... Read more

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  • Jul 28
  • Auto Financing
  • Chicago, Illinois
  • Rude Manager
  • 4
  • 4
  • 189

Rude n ghetto people. Even the manager is rude. These people will not help u in any way. Keep calling 20 times in one day with different numbers. Beware. I mean beware. There should be a law. I think thats illegal to harass people All the customer service people are rude n they will talk over u. Don't care what situation your in. I was only late for a month. I wish I have the money to... Read more

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