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1.4 Based on 41 reviews
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  • Customers like
    • Paying is easy 1
  • Customers don't like
    • Employees have lack of knowledge 3
    • Unprofessional 2
    • Unwilling to help customers 2

This is the worst company you can get financed with. There staff is rude , they have no knowledge of anything, and they have no respect for their customers. My car got repoed in the a.m while i was sleep. They literally drug my car out the drive way. There was tire marks going out the driveway. I called the very next morning to get the steps to recover my car. I then contacted the repo company to get their location to get my belongings out the... Read more

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Yes most of what you said is true they are not in the compassion business. I do have Experience with them I'm on my 2nd vehicle . after paying my loan on time for 3 yrs and paid it off, I went to get 2nd vehicle. this is where I found out they never reported anything at all for 3 yrs! Now I'm on 2nd vehicle and I'm still fighting with them to report the 1st vehicle and now its been another year 4 years they refuse to report ! I have contacted... Read more

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Ive been with westlake since Feb 2014 my vehicle paid off is July 2016 and never once had a bad experience with them, with the assistance of my personal bank who handles my westlake account made it easier with automatically withdrawal each month I don't even worry about it, I have proof of every single payment that went out with my monthly bank statements . Westlake hasn't called me or harassment only had great experience with them when... Read more

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This finance company has got to have the WORST customer service I have ever experience in m life and I am older than dirt! My spouse financed a vehicle with them before we were married and had to use Westlake Financial due to lack of sufficient credit and it was a two and a half year nightmare with them. The Interest alone was the highest that the law allows, the phone agents are "GHE-TOW!" Dozens of hidden charges, a "Balloon" payment that was... Read more

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I have tried all day to get my truck out of the yard. They have told me several different things and I have asked to take to a sup or a manger nobody will listen to me. Now they tell no manger or supervisor is there to help me out please call back tomorrow. I need my fing truck so about my language but I'm pissed. I have been after them since 9 this morning and that's the only truck I have to drive Read more

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West Lake financial is the worst I have ever dealt with please believe people when they say the worst financing company ever truly surprised they're still in business Read more

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Bad bad attention, lies lies and more lies

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The worst company ever employees are rude and Westlake Financial is a rip-off please believe everything they say on the reviews Read more

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I had bought a truck from Westlake Financial I got behind two payment I made two payments then they told me I had to come up with 10 references I had already gave them reference when I parked the car so once I paid the payment they had me under the impression I was going to get my car back they had sold the car I never received the car they took my money now everytime I go to try to get a new car or a used car that pops up I do not think that is... Read more

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I make my payments every month on time exsped last month witch I fell behind. They repoed my car I made the payment of 1,268.25 an now I'm getting a run a round they wont release my car I don't get !!! Read more

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