WestLake Financial Complaints and Reviews

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WestLake Financial
Main address: 4751 WILSHIRE BLVD 90010-3827 Los Angeles CA
1(888) 739-9192, ,
  • 298+5 mobile complaints
  • $300K claimed losses
  • $987 average
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  • 1 day ago
  • Auto Financing
  • Car Loan
  • 1
  • 1
  • 37

On October 29th made a call to West Lake Financial at (888) 739-9192 to make a payment arrangement on my truck due to recently I had a stroke and Jose, the customer rep. stated that a payment has to be made or I'll be getting my truck repossessed, also he stated that it wasn't his fault for me to be late on the payment...beside endless calls and harassment this is the professionalism of these... Read more

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  • 2 days ago
  • Auto Financing
  • Truck Financing
  • 43

we told westlake to take my husband truck back because we couldn't afford it anymore. my name is not on the truck, just my husband. they took the truck but still call me daily on my cell and work. my boss is pissed. we've called and spoke with numerous people including the supervisor to tell them to stop calling. im about to file a harrasment lawsuit against them. they are the worst company ever... Read more

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This company calls me to remind me of my next payment the day after I just made one. They call at least 4 times a day just to say my next payment is due next month. I was out on maternity leave and was late 2 months they called and threatened to repo my car and said that's not an excuse. Every time I call I speak to a rude rep who yells and over talks you. The worst company ever Add comment

     

  • Oct 27
  • Auto Financing
  • Car Loan
  • 49

Westlake financial is the rudest and most disrespectful company to have a car loan with!!!!!!! They cut you off talk over u and laughing well your speaking! You cant login for 24hrs after a payment is made. Which you should be able to access at anytime! What's the point of having a website if you can't login to... mangers as rude as cs reps! The always point out your mistakes of paying late or... Read more

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This is the WORST company I have ever dealt with in my life!! They are extremely rude and unwilling to work with you I'm reference to their loans. I would never recommend anyone to this company EVER!!!! This company should be out of business! Add comment

     

  • Oct 22
  • Auto Financing
  • Cincinnati, Ohio
  • Car Payment
  • 2
  • 2
  • 77

Worst place I have ever delt with. They are ALWAYS rude. They ALWAYS cut you off or make you seem like your a pos for having issues. My husband is military and leaves at Radom times... They had the nerve to ask where he was or say he wasn't military that they looked it up(which is a lie because you can't do that). With that being said there has been a few times where I couldn't make a payment... Read more

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  • Oct 21
  • Auto Financing
  • Bethesda, Maryland
  • Rude Staff
  • 1
  • 1
  • 36

These people are trained to be rude. They don't care very unprofessional and ruthless. Read more

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  • Oct 20
  • Auto Financing
  • Tucson, Arizona
  • Account Manager
  • 1
  • 1
  • 61

This place is the rudest, shakiest, scummiest, nastiest business I have ever seen. All of their so called customer service agents are really rude. I have requested for a different account manager and he will not let go of my account. My current account manager Carlos is so rude! They are so noisy always ask me personal questions. If I refuse to answer any they start yelling at me. DO NOT FINANCE... Read more

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  • Oct 17
  • Auto Financing
  • Chevy Truck Price
  • 1
  • 1
  • 50

I was offered a finance rate of 22.9....on an '09 chevy crew cab truck...which had 65, 000 plus miles......i was told I had to put down 9,000..by enterprise car saleman....n shreveport, la.....I totally think that ws ridiculous. ...the asking price waa 23, 988.....thats close to half of tha asking price......im not tryn to buy a 2015 Mercedes 550..... Read more

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  • Oct 15
  • Auto Financing
  • Sayreville, New Jersey
  • Harassing Phone Calls
  • 1
  • 1
  • 105

I do not have and never had an account with Westlake and some how they got my number for a relative's accunt. I called the number back to have my information removed from their database she proceeds to blatantly lie and stated that the person she's trying to reach has not returned their calls in 4 or 5 months. Last month the relative made payment arrangements of $50 a month. She was very rude. If... Read more

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