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  • Customers like
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    • Lies lies lies2
    • Unwilling to help customers1
    • Zero exceptions1

  • May 23
  • Auto Financing
  • Jacksonville, Florida
  • Positive Experience
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My credit maybe shot to *** and yes I did have made late payments they worked it out to where it benefit them without damaging me. I do account for my part they account theirs as well. We establish trust level and speaking for self all my auto loan will be finance by them. ***... Read more

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  • May 15
  • Auto Financing
  • Macon, Georgia
  • Car Loan
  • 64
  • REVIEW RATING 4/5

I work for a used car dealer and we have used Westlake on several occasions as they were good about approving the "more difficult" credit customers...HOWEVER -- If the customer is late at all in the first 3 months (longer for some loans) , even if its less than 30 days, they contact the dealer and demand that they buy back the loan and repo the car. I am still researching the legality of this as... Read more

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  • May 13
  • Auto Financing
  • Los Angeles, California
  • Car Loan
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

I had a vehicle stolen last year and my insurance paid it off late and destroyed my credit so i had no choice but to take the financing offered by the crappy dealership sunset honda got through westlake financial well from the gate ut has been phone calls dauly threats and payments that were always made but never recieved although i have a paper trail that states otherwise this company is known... Read more

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They have to be no doubt the rudest people I have ever encountered. Your trying to talk to them and they talk over you and won't listen. They are like loan sharks. Harassing calls. You can make arrangements with them and they will harass, harass, harass! They suck!!! Add comment

  • Apr 30
  • Auto Financing
  • Car Loan
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

I had a loan with a different company and was transfer to this company. Ever since that happened I have encountered a ton of issues with my account. I have called customer service and spent hours on the phone with them and this issue seems to go no where. They seem not to care for their customers and show no sympathy toward your problems/concerns. Even if you opt to speak to a supervisor you... Read more

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  • Apr 24
  • Auto Financing
  • Car Loan
  • 4
  • 4
  • 65
  • REVIEW RATING 4/5

Westlake Financial is the worst company ever. Their customer service is horrendous; representatives don't help you at all. They are untrained and ignorant. One rep engaged in a shouting match with me and was very unprofessional. They send dear john repo letters even when your car is only 1 day late. They called me on early mornings, late nights, and even holidays. They are sick and the people... Read more

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  • Apr 14
  • Auto Financing
  • Galesburg, Illinois
  • Car Loan
  • 1
  • 1
  • 106
  • REVIEW RATING 4/5

Hello, You have bought our account from black hawk finance. We have always made 2 payments at a time. We are paid up and have proof of that which we have sent you several times online. We are sending it again by mail. We have spoken to several representative on this. This joke of a company for some reason seems to to think we are 2 months behind. Bank statement do not lie. We have filed a formal... Read more

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  • Mar 28
  • Auto Financing
  • Urbana, Ohio
  • Car Financing
  • 1
  • 1
  • 206
  • REVIEW RATING 5/5

I got a 2013 kai soul at CarMax and was finessed thought Westlake back in 11-24-14. When I got the car I sit up my payments to be taken out of my bank account on the 10 of each mouth witch was my due date. On 3-22-15 my car was repo by Westlake for being behind on my payments. I called Westlake on the following Monday, it took me 25 time to finely to someone on the phone. On person I spoke with... Read more

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