WestLake Financial Complaints and Reviews

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WestLake Financial
Main address: 4751 WILSHIRE BLVD 90010-3827 Los Angeles CA
1(888) 739-9192, ,
  • 281+3 mobile complaints
  • $290K claimed losses
  • $1K average
  • Show More
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  • Sep 12
  • Auto Financing
  • Atlanta, Georgia
  • American Express
  • 25

Hands down the WORST financing company ever! When I called to make my payment I was told they did not accept American Express, even though I was told prior that they accepted every major credit and debit card. Then they informed me I would have to pay a $50.00 late fee (since this was at 7:45pm and I it would take up to a half hour for money to load on a prepaid visa, so it would have to be paid... Read more

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  • Sep 10
  • Auto Financing
  • Payment Due
  • 39

FIRST they threatened to repo our vehicle because we owed $76.00. We payed on time every single month, and the last payment came out to where it was $76.00 more than we paid every other time. We didn't realize it, and they threatened to repo it the next day if we didn't pay. It had only been a little over a week since the payment was due. Then we paid it off and never received a title. We called... Read more

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  • Aug 22
  • Auto Financing
  • Auto Insurance
  • 5
  • 5
  • 73

Wow reading all these have me deeply concerned. I just purchased a car from the dealer and have not recieved a payment booklet yet . I called about the booklet and cannot get a straight answer I was told that its on its way then I was told that they are waiting for verification this I very scary ! I have put this car on my insurance and dont even know if its mine leave me wondering if I should... Read more

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  • Aug 22
  • Finances
  • Rude Service
  • 2
  • 2
  • 73

This company showed up at my mom's door like they're the FBI investigating a crime. (Illegal) They call & harass all of my friends & family 7 days a week 24/7. They told me my loan has been charged off , so AGAIN WHY ARE YOU STILL HARRASSING ME ? I tried making 3payments to satisfy it,but they refused payment & wanted 4. They had a towing company calling me which also harrassed me.... Read more

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  • Jul 28
  • Auto Financing
  • Chicago, Illinois
  • Rude Manager
  • 3
  • 3
  • 146

Rude n ghetto people. Even the manager is rude. These people will not help u in any way. Keep calling 20 times in one day with different numbers. Beware. I mean beware. There should be a law. I think thats illegal to harass people All the customer service people are rude n they will talk over u. Don't care what situation your in. I was only late for a month. I wish I have the money to... Read more

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  • Jul 19
  • Auto Financing
  • Car Note Payment
  • 1
  • 1
  • 62

Worst financial company this *** company or whatever it is REALLY need to be shut down.. I've been paying my car note the same way and now it's a problem how I pay my car note they are aggravating with the harassing phone calls all day everyday the fake 3rd party to charge extra fees this company is gawd awful... wish I can get another finance company to finance my car or I'll sell and at ***... Read more

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  • Jul 17
  • Auto Financing
  • Brinkley, Arkansas
  • Uncooperative Personnel
  • 1
  • 1
  • 63

I have fallen behind on my payments due to personal reasons and I have tried to work with them to take care of my balance. Mr. Garcia and his supervisor Renee were extremely rude and uncooperative. I can't get anything in writing as to the status of my account. I was told one thing and according to Mr. Garcia that was not accurate information and it caused my account to get further behind. ... Read more

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  • Jul 01
  • Auto Financing
  • Sunnyvale, California
  • Vehicle Release
  • 2
  • 2
  • 97

I did not want to post anything, but had my car taken and it's been a nightmare to get back. I spoke with 15 different so called agents and receive it different accounts on how to release my vehicle. I will sending a letter to their legal counsel and compliance department along with the bbb. Took days off to get resolved and was a waste of time. I suggest everyone to file yr complaints.... Read more

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  • Jun 15
  • Auto Financing
  • Philadelphia, Pennsylvania
  • Bad Customer Service
  • 1
  • 1
  • 46

These people are the worst ever. Bad customer service, bad attitudes, and they wont work with you for nothing. Whoever owns this companyc you think he or she would try to make his company better being as though it has such bad reviews and reputation but I guess they are a bunch of cold hearted, careless, money hungry ***. I would never ever recommend anyone I mean anyone to do business with this... Read more

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