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  • Customers like
    • Nightmare1
  • Customers don't like
    • Lies lies lies2
    • Employees have lack of knowledge2
    • Zero exceptions1

They repo my car and made it inpossiable to get it back .to get it I had to pay it off. I am on disability I couldnt come up with 700o dollars they sold it after 14 days . For little of nothing Add comment

West Lake Financial Is the worst company to deal with. Representatives are rude, disrespectful, and lack knowledge Add comment

  • Jun 29
  • Auto Financing
  • Sacramento, California
  • Staff
  • 61
  • REVIEW RATING 4/5

Rude annoying employees. Try to punk you and make you feel worthless. No positive feedback or energy makes you want to jump off the Golden Gate Bridge. Some employees try to act as if they own the company it's annoying and mean. I lost my job and was talked to like I was being questioned by a freaking judge. I always try to make small payments to try and get caught up with my loan although it's... Read more

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  • Jun 27
  • Auto Financing
  • San Leandro, California
  • Car Loan
  • 122
  • REVIEW RATING 4/5

I purchased a car from Westlake Financial in early 2015. After successfully paying off a car loan in 2011, I financed with them again. Realizing my loan was new, after I experienced a brief financial emergency with my 2015 loan, I notified Westlake that my pmt would be within the 10-day grace period of my due date. Unfortunately prior to the date my pmt was due and 10-day grace period, I got... Read more

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  • Jun 23
  • Auto Financing
  • Springboro, Ohio
  • Car Loan
  • 1
  • 1
  • 76
  • REVIEW RATING 3/5

They repossed my car before I was even 60 days behind, did not notify me, then I paid the back balance only to be cussed out and lied to and told I can't get my car back unless I give them 10 references that BETTER ANSWER THEIR PHONES. Also was sent a certified letter saying they were auctioning off my car, after they received my 2 payments. I am report this company to my attorney general in... Read more

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  • Jun 16
  • Auto Financing
  • Bellevue, Washington
  • Car Loan
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

I bought my car about 2 years ago, i was doing my payments everymonth, on time. So i found out that my credit, was never being reported, been trying to fix this for 2 years already.. lack of knowledge, horrible, service.. they never answer back my emails and have no interest, in fixing the problems. Will never get loan from this company. A bunch of fakes... Read more

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  • Jun 05
  • Auto Financing
  • Staff
  • 1
  • 1
  • 80
  • REVIEW RATING 4/5

The so called customer service department treats people like animals. They are rude, disrespectful and very aggressive in their behavior. They actually raised their voice at me after they lost a payment which they signed for (fed ex) and literally called me a liar even after providing them with the fed ex info. They are the worst finance company that I have ever dealt with. I have good credit,... Read more

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  • Jun 04
  • Auto Financing
  • Redmond, Washington
  • Auto Payment
  • 64
  • REVIEW RATING 3/5

Well if you don't like Westlake financial do what I do call them an tell them you love them an need a buddy every 10 minutes an email them about 15 times a day this is the only bank that I have dealt with that does not wont to speak to me at all an even try to repo my auto when payment isn't even due an when they do call me they hang up on me block my number refuse my payments way to go ... Read more

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  • May 23
  • Auto Financing
  • Jacksonville, Florida
  • Positive Experience
  • 1
  • 1
  • 98
  • REVIEW RATING 4/5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My credit maybe shot to *** and yes I did have made late payments they worked it out to where it benefit them without damaging me. I do account for my part they account theirs as well. We establish trust level and speaking for self all my auto loan will be finance by them. ***... Read more

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  • May 15
  • Auto Financing
  • Macon, Georgia
  • Car Loan
  • 1
  • 1
  • 193
  • REVIEW RATING 4/5

I work for a used car dealer and we have used Westlake on several occasions as they were good about approving the "more difficult" credit customers...HOWEVER -- If the customer is late at all in the first 3 months (longer for some loans) , even if its less than 30 days, they contact the dealer and demand that they buy back the loan and repo the car. I am still researching the legality of this as... Read more

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