WestLake Financial Complaints and Reviews

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WestLake Financial
Main address: 4751 WILSHIRE BLVD 90010-3827 Los Angeles CA
1(888) 739-9192, ,
  • 294+3 mobile complaints
  • $300K claimed losses
  • $1K average
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  • 6 hours ago
  • Auto Financing
  • Bethesda, Maryland
  • 1
  • 1

These people are trained to be rude. They don't care very unprofessional and ruthless. Read more

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  • 17 hours ago
  • Auto Financing
  • Tucson, Arizona
  • Account Manager
  • 1
  • 1
  • 9

This place is the rudest, shakiest, scummiest, nastiest business I have ever seen. All of their so called customer service agents are really rude. I have requested for a different account manager and he will not let go of my account. My current account manager Carlos is so rude! They are so noisy always ask me personal questions. If I refuse to answer any they start yelling at me. DO NOT FINANCE... Read more

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  • Oct 17
  • Auto Financing
  • Chevy Truck Price
  • 1
  • 1
  • 1

I was offered a finance rate of 22.9....on an '09 chevy crew cab truck...which had 65, 000 plus miles......i was told I had to put down 9,000..by enterprise car saleman....n shreveport, la.....I totally think that ws ridiculous. ...the asking price waa 23, 988.....thats close to half of tha asking price......im not tryn to buy a 2015 Mercedes 550..... Read more

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  • Oct 15
  • Auto Financing
  • Sayreville, New Jersey
  • Harassing Phone Calls
  • 1
  • 1
  • 64

I do not have and never had an account with Westlake and some how they got my number for a relative's accunt. I called the number back to have my information removed from their database she proceeds to blatantly lie and stated that the person she's trying to reach has not returned their calls in 4 or 5 months. Last month the relative made payment arrangements of $50 a month. She was very rude. If... Read more

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  • Oct 09
  • Auto Financing
  • Car Loan
  • 147

Applied for a loan not knowing what a shady business this place was! We got our first bill 2 days before it was due, I tried to make an online payment but I was refused an online account because I didn't have an established account, so I called them, spent 45 minutes going back and forth between western union and westlake payment menus where neither would let me make a payment, finally I hung up... Read more

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  • Oct 07
  • Auto Financing
  • Reposessed Vehicle
  • 1
  • 1
  • 113

Guy refused to take the money out of my account at a certain time thus resulting in my vehicle being repoed, an then I paid for it to be taken out but apparently it went to somethin else next they told me it was up for auction but they didn't know where then it was sold next they started caling me askin if I wanted it back, never sent thepaper work which I asked for twice an they said they had... Read more

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  • Oct 06
  • Auto Financing
  • Calexico, California
  • Rude Customer Service
  • 1
  • 1
  • 128

This Emma girl from Westlake had my vehicle repoed (payments were n time) they needed a paper mailed over, n I dint call to let them know. On the phone she was yelling and super rude. I called the next day & again she answered, I ended speaking to someone else instead. On the 3rd call, which it was her again. She said "because of the way our calls have been, I spoke to my supervisors and I... Read more

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  • Oct 05
  • Auto Financing
  • Chula Vista, California
  • Late Payment
  • 1
  • 1
  • 152

I had a recent hospital stay which put my account 3 days past due. I called to set up an arrangement to pay my auto bill in two weeks. The first representative said all he could do was note the account and couldn't set anything up. He was very blunt and rude. So i thanked him and ended the call. I called back a minute later, spoke to a female and told her my situation. She said she would need to... Read more

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  • Oct 01
  • Auto Financing
  • Payment Issues
  • 1
  • 1
  • 124

What a bunch of morons. I have been hung up on, given different information from every person who calls and they call me 3-4 times per day. They call me a liar, threaten me with a repossession even though my payment was made. It is not my fault you did not apply the payment. I have receipt of payment and all other supporting documents showing I clearly made my payment last month, just like... Read more

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  • Oct 01
  • Auto Financing
  • Baltimore, Maryland
  • Car Repossession
  • 1
  • 1
  • 70

This company took over my loan repoed my vehicle after 3 days late. Drive two hours got my car back. At times I wish I had just bought another car and sacked up the repo. This company is the worst to deal with and each individual you speak with says they are reading something completely different on their screen. Read more

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