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  • Customers like
    • Nightmare1
  • Customers don't like
    • Employees have lack of knowledge3
    • Unprofessional2
    • Unwilling to help customers2

  • Aug 29
  • Auto Financing
  • Tucson, Arizona
  • Car Loan
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

I contacted this Company regarding my son's account. They have this *** up system that they can only talk to you only after the person who has the account to give permission to talk to you. This is only good for 1 day, even though the have a record of talking to you in the system. All I wanted to do is to get info on how much his payments are and that I am taking over making the payments. The... Read more

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  • Aug 23
  • Auto Financing
  • Orlando, Florida
  • Westlake Financial Auto Loan
  • 61
  • REVIEW RATING 4/5

1. This is a subprime lender with whom you were PLACED. You didn't chose them, they were what's left after the banks and their lower APR's refused to do business with you because of your documented track record of not paying your bills on time. Of course, if you don't like the higher APR, don't enter into the deal! How difficult is THAT to understand? 2. For those of you looking for some... Read more

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  • Aug 07
  • Auto Financing
  • Newark, New Jersey
  • Westlake Financial Auto Loan
  • 3
  • 3
  • 85
  • REVIEW RATING 4/5

A nightmare..PLS pls do not get your self and credit hook up with this company they repo my car for $60 dollars and told me that I behind in 2payments March and May and that was not true ....very nasty customer service my car is a lemon I got the car in March and by May I had to fix over $900 worth of work and a $500 car note PLS the charged me $900 for the repo and added it on to my payments I... Read more

Was this review helpful? 1 0

Literally the WORST customer service. They are all idiots that don't know what to say or do. I've been fighting with them for 2 years to report to the credit companies. Don't ever finance with them they will *** over Add comment

They repo my car and made it inpossiable to get it back .to get it I had to pay it off. I am on disability I couldnt come up with 700o dollars they sold it after 14 days . For little of nothing Add comment

  • Jul 10
  • Auto Financing
  • Port Saint Lucie, Florida
  • Westlake Financial Staff
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

West Lake Financial Is the worst company to deal with. Representatives are rude, disrespectful, and lack knowledge Read more

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  • Jun 29
  • Auto Financing
  • Sacramento, California
  • Staff
  • 2
  • 2
  • 87
  • REVIEW RATING 4/5

Rude annoying employees. Try to punk you and make you feel worthless. No positive feedback or energy makes you want to jump off the Golden Gate Bridge. Some employees try to act as if they own the company it's annoying and mean. I lost my job and was talked to like I was being questioned by a freaking judge. I always try to make small payments to try and get caught up with my loan although it's... Read more

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  • Jun 27
  • Auto Financing
  • San Leandro, California
  • Car Loan
  • 1
  • 1
  • 202
  • REVIEW RATING 4/5

I purchased a car from Westlake Financial in early 2015. After successfully paying off a car loan in 2011, I financed with them again. Realizing my loan was new, after I experienced a brief financial emergency with my 2015 loan, I notified Westlake that my pmt would be within the 10-day grace period of my due date. Unfortunately prior to the date my pmt was due and 10-day grace period, I got... Read more

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  • Jun 23
  • Auto Financing
  • Springboro, Ohio
  • Car Loan
  • 1
  • 1
  • 105
  • REVIEW RATING 4/5

They repossed my car before I was even 60 days behind, did not notify me, then I paid the back balance only to be cussed out and lied to and told I can't get my car back unless I give them 10 references that BETTER ANSWER THEIR PHONES. Also was sent a certified letter saying they were auctioning off my car, after they received my 2 payments. I am report this company to my attorney general in... Read more

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  • Jun 16
  • Auto Financing
  • Bellevue, Washington
  • Car Loan
  • 1
  • 1
  • 104
  • REVIEW RATING 4/5

I bought my car about 2 years ago, i was doing my payments everymonth, on time. So i found out that my credit, was never being reported, been trying to fix this for 2 years already.. lack of knowledge, horrible, service.. they never answer back my emails and have no interest, in fixing the problems. Will never get loan from this company. A bunch of fakes... Read more

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